Printer installed but still cannot print.

Introduction

In the Asia School of Business (ASB) environment, ensuring seamless connectivity between the Academic (ASBA) and Residential (ASBR) networks is crucial for productivity. A common issue faced by users is the inability to print. This article provides a comprehensive troubleshooting guide to help resolve these connectivity issues.

Actions to Take After Successful Installation but Still Unable to Print

After successfully installing the printer, if you still cannot print, consider the following actions:

Check Your Network Connection:
- Staff and Student WiFi: Ensure you are connected to the appropriate WiFi network. Staff should be connected to the staff WiFi and students to the student WiFi.
- Public WiFi: You will not be able to print if your laptop is connected to the Public WiFi.
- VPN: If you have your VPN on, you will not be able to print. Turn it off and try again.
Check Your Job Accounting Details:
- Job Accounting: Ensure that your job accounting details are correctly configured. How to?

Windows Laptop

MacBook

1. Go to printer settings 1. Open any Word document. 2. Click Printer Properties 2. Click Print 3. Click Configuration 3. Choose Job Accounting 4. Click Accounting 4. Click User Details Setup 5. Make sure Specify Job Owner Name is Owner Name and your email is without the "@".

5.Make sure Specify Job Owner Name is Owner Name and your email is without the "@".

If the above method doesn't work, please submit a ticket to IT Helpdesk.